Certified Medical Administrative Assistant (CMAA) — National Performance Specialists (NPS)

Become a Certified Medical Administrative Assistant (CMAA)

Medical administrative assistants are essential team members at hospitals, doctor’s offices, outpatient facilities, and clinics. They are responsible for the following duties:

Accomplishing office tasks

Using office software and equipment

Managing operation reports

Answering calls and scheduling appointments

Updating patient electronic medical records

Greeting and intaking patients

Verifying patient or donor identity

As advancements in medical technology rise, more employers are requiring national certification in the administrative field each year.

About our Certified Medical Administrative Assistant process

Become a Certified Medical Administrative Assistant in 4 easy steps:

1 Register with NPS

Medical Administrative Assistants who have completed a Medical Administrative Assistant training program or possess practical experience in the field may register to sit for the CMAA certification exam.

The first step you need to take in your online CMAA certification is to register. Once you’ve completed your registration, you will receive access to your certification materials. Certification materials include complete comprehensive study materials, unlimited practice exams, and three attempts to take the certification exam.

Watch the video Certification Overview video below for an inside look at the certification process.

*Complete exam qualifications and requirements can be found in the NPS Candidate Handbook.

2 Using our e-learning platform

With our one-of-a-kind e-learning platform featuring intelligent automation, you will easily navigate your way through the certification process. The entire process is able to be completed online from the comfort of your home.

NPS advisor’s will also be made available to assist you throughout the CMAA certification exam process.

Though our advisors are here if you need them, we offer such an incredibly easy user experience, you’ll most likely not even need them until it’s time for your resume revision and job placement assistance once certified.

3 Taking the exam

The CMAA certification exam has 100 multiple-choice questions with a 120-minute time limit. You may take the certification exam at any time, and you have a total of 3 attempts to pass the CMAA exam without any retake fees.

Each time you take a practice exam or the certification exam, you will be provided with a domain proficiency report that will show you the areas of the study materials you need to focus on to improve your score.

Upon completion of your national certification exam, your results will be provided to you within 1 hour.

4 Receiving your certification

The cost for your initial two-year CMAA certification period is $200.

Your competency-based study guide, unlimited practice exams, and three chances to take the CMAA certification exam are all included in the cost of your initial certification, as well as unlimited medically-driven resume revisions and job placement assistance.

On average, these services would cost over $450, but with NPS they are all included for one low cost of $200.

Immediate proof of certification

When you pass the certification exam, your national certification is instantly submitted to the national registry. A digital copy of your certification is provided by email and will be forever stored in your NPS account. You can easily print your certification for you and your employers records. Your certification can easily be verified in the NPS Verification Portal.

Proud members of the Institute for Credentialing Excellence

NPS remains a proud member of the Institute for Credentialing Excellence (I.C.E.). You may view our membership using our Credly Badge that is issued by I.C.E.

We care about Our Members

NPS is the only medical administrative assistant certification agency that gives you all the tools you need to succeed for one low price. We understand everyone’s circumstances are different and we strive to meet everyone’s needs, no matter their financial background.

Setting high standards in the medical administrative assistant community

We expect NPS-certified members to present themselves professionally. National Performance Specialists is a subdivision of the National Association for Psychometric Competency Testing (NAPCT). We reserve the right to revoke certifications at any time if an NPS-certified member does not conduct themselves as a moral and professional member of the allied health community.

Renewing Your Certification

Certified Medical Administrative Assistants are required to renew their CMAA Certification every two years. An administrative assistant should start the process at least 30 days prior to the day their certification expires. This will allow sufficient time to complete their continuing education hours and submit their renewal assessment. You will not need to go back to a school or training program, nor attend a class to renew your certification.

The renewal process can be completed entirely online in the NPS learning management system. The cost to renew your credential for the following two-year period is $250.00. Renewing ensures your employer that you are dedicated to updating your knowledge in the field.

Certified Medical Administrative Instructor

A Certified Medical Administrative Assistant Instructor (CMAAI) is a highly-skilled administrative assistant with more than 5 years of experience in the field. Instructors can teach for a training program or an employer. They’re responsible for ensuring that students in their class are retaining the information provided by their curriculum. Every class should provide students with details about the instructor’s background and credentials.

If an administrative assistant meets the requirements and wishes to become a Certified Medical Administrative Assistant (CMAA) they can complete the entire process online. If you would prefer to speak with someone regarding the process, contact us today.