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Frequently Asked Questions

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Is NPS accredited?

Yes, NPS provides continuing education units that are accredited by P.A.C.E., members of the Institute for Credentialing Excellence (ICE), formerly known as NOCA, and NPS is a division of the National Association for Psychometric Competency Testing (NAPCT).

What is the difference between a certificate of completion and a national certification?

A certificate of completion is administered by a training facility after completing a training course. A national certification is administered by a third party agency to individuals who pass a competency exam. National certifications are required to be renewed every two years by continuing education.

I never took a training course but currently work in a certifiable field. Do I have to take a training course before I take the certification exam?

No, if you are currently working in an allied health field that we provide a certification in, you can take the certification exam without taking a training course.

I have been practicing for many years, can I be ‘grandfathered’ into my certification?

No matter how much experience you have, you are required to take a competency evaluation to receive a certification.

Where do I take my certification exam?

The Certification Exam is available in your account and can be taken online using the e-learning portal.

How do I get a study guide?

A full study guide is included in your certification materials after you have submitted your registration and payment. There is no additional cost for the study guide.

Can I purchase practice exams?

Unlimited practice exams are included in your certification materials after you have submitted your registration and payment. There is no additional cost for practice exams or exam results.

Do I have to complete the study materials or practice exams before taking the certification exam?

No. NPS study materials and practice exams are optional preparation resources. After completing identity verification and receiving application approval, eligible candidates may proceed directly to the certification exam without accessing or completing the study materials or practice exams. Use of preparation resources does not guarantee a passing score or certification.

When does my program access expire?

Access to initial certification and renewal programs expires 12 months from the time of purchase. Allied Health Instructor (AHI) Program access expires 24 months from the time of purchase. However, the required initial certification must be completed within the 12-month initial certification access period.

All study materials, practice exams, and required certification exams must be completed before the applicable program expiration date. Program access expiration is separate from the expiration date of an earned certification.

Should I wait until the final day to take my exam?

No. We strongly recommend taking your certification exam several days before the final day of your program access period.

Testing early gives you time to confirm that you can log in, access the exam, complete identity verification, meet the remote-proctoring requirements, and resolve any account or technical issues before your program access expires.

How long is the certification exam?

The certification exams have pretest items and 100 scored multiple choice items. Two hours is provided to complete the exam once you begin.

How much does it cost to retake the certification exam if I fail?

NPS provides 3 certification exam attempts. If you fail the certification exam, you can retake the exam 2 additional times without any retake fees!

How do I see my exam results?

Practice exam results are available in your account immediately after completing an exam. Certification exam results take one hour to be posted to your account.

How long does it take to get my certification?

A digital copy of your certification and a digital photo ID badge is available in your account one hour after passing the certification exam. Your certification can then be verified and printed.

How can my employer verify my certification?

NPS certifications can be verified instantly at https://npscerts.com/verify

All that is needed to verify a credential is the certification number. There is no cost to verify.

How do I get a replacement of my certification?

A digital copy of your certification will be forever stored in your account. You can login and print your certification at any time.

How often do I have to renew my certification?

All certifications are required to be renewed every two years.

Is there an extra cost to renew my certification if it is expired?

If a certification has been expired for 30 days or more, an additional reinstatement fee will be applied to your renewal cost.

If I am already certified with another agency, can I renew with NPS?

Yes, you can transfer to NPS by taking the corresponding NPS certification exam for the credential that you need to renew. Upon successfully earning your NPS certification by passing an exam, you may then qualify for alternative certification renewal pathways such as CEUs.

How do I log into my account?

On the top right hand side of any page, there are a series of buttons. Push the ‘Login’ button to go to the login page. If there is a button that says ‘My Account’, you are already logged in and can access your account from that button. You will be automatically logged into your account when you register and process your payment.

How do I change my password?

You can change your password by first going to the login page and then pushing the button that says ‘Forgot Password?’ and then type in the username or email address associated with your account. An email will be sent to you to reset your password.