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Member Identity Verification

NPS Identity Verification with Token of Trust

When it comes to national certification, employers and professionals often verify the credentials of prospective employees. This gives them an idea as to whether the applicant is not only truthful but also demonstrates competency in their given field.

Adding to this layer of protection and verification, NPS has partnered with Token of Trust, a leading consumer identity platform that helps make online transactions safer and more reliable. While NPS members have always been required to verify their identity along with proof that they have completed an approved training program in their discipline, this added measure will offer even more trust between an employer and candidate.

Let’s take a closer look at the changes to the NPS website and profile setup experience.


Who Has to Verify Their Identity with NPS?

Members who pay for a national certification or certification renewal will need to upload their required files and verify their identity.

Before your verification is submitted, you cannot:


Once you submit your verification, you can:


Before your verification is approved, you cannot:



What You Need to Verify Your Identity

You will need to have a government issued photo ID or passport available for the verification process. This can be:

  • Driver’s License/Permit
  • Passport
  • Government ID
  • Native Tribal Card


Examples of items that do not qualify as accepted proof of identity include:

  • Employer ID Cards
  • College ID Cards
  • Membership Cards
  • Social Security Cards
  • Other Non-Photo ID Cards


Government Issued Id


Where You Need to Verify Your Identity

Everything is managed through the NPS website. After you purchase your certification program, you’ll be redirected to your Profile page to begin the process.

For the best experience, you will want to verify your identity from either a mobile device or a computer that includes a web camera.

As you will see below, this is because you will also need to provide a selfie, or real-time photo, along with your approved photo ID.

Let’s look at how that process works…


How to Verify Your Identity as an NPS Member

After logging in or purchasing your membership, navigate to the Profile page. You will see an option for Member Identity Verification. Fill out the required fields and click Get Verified.


User Identity Vertification Required

From there, Token of Trust will ask you to:


Once you have uploaded the required information, your verification status on your NPS Profile will update to Submitted.


User Identity Vertification Submitted


You can expect to receive an update via email from Token of Trust between 1 hour and 1 business day of submission. In the meantime, you can review study materials and take unlimited practice tests.

Token of Trust will email you directly regarding the status of your submission. You will either receive a Verified or Rejected status.

A Rejected status means that the service was unable to verify your identity based on the information you provided. You are allowed to resubmit your materials by clicking the Get Verified button and trying again. The most common reasons for a rejection are blurry photos or submission of non-government IDs.


User Identity Vertification Rejected


With a Verified status, you can now access your final exam whenever you are ready.

For more information about NPS, Token of Trust, or the identity verification process, you can contact [email protected].