Terms & Conditions

By registering for a certification program you agree to the following terms and conditions: 

Candidates must be able to provide written proof of training or experience and/or documentation of education completion upon request. Candidates are solely responsible for knowing and understanding state regulatory requirements that may pertain to their certification and/or ability to practice in their profession in their particular state.

Your National Performance Specialists (NPS) certification, like many credentials, will be active for a 2-year period. National Performance Specialists (NPS) certification does not guarantee any candidate’s ability to meet any or all regulatory requirements pertaining to their profession. You must complete CEU credits every 1 or 2 years to keep your certification valid. 

Restrictions are found in California, Louisiana, the State of Washington, and Nevada. Dependent solely upon your employer, as these four states have created state-specific licenses that may be required of you in order to perform phlebotomy. Please check with your employer as to whether these restrictions may apply to you before registering with National Performance Specialists (NPS). National Performance Specialists (NPS) will not be held responsible if you fail to do so, and all applicable cancellation policies and fees will be applied. 

Please read through our Terms and Conditions before submitting your registration. I understand that all assessment questions are the copyrighted property of National Performance Specialists (NPS). The removal or attempt to remove questions or other assessment material from the test site is prohibited. It is forbidden under federal copyright law to copy, reproduce, record, distribute, or disclose these assessment questions by any means, in whole or in part. A violation of this type can result in civil and criminal penalties. 

I certify that I will not cheat or violate the confidentiality of the examination. Cheating or violation of confidentiality may be defined as, but not necessarily limited to the following:

a. obtaining help from any other person during the examination 

b. communicating with or giving help to another candidate during the examination 

c. using notes, books, or any other sources of information during the examination 

d. using electronic programmable devices, such as calculators, cell phones, and PDAs during the examination 

e. reproducing or making copies of a National Performance Specialists (NPS) examination or test questions by any means 

f. memorizing and reproducing test questions 

g. soliciting test questions from previous candidates 

h. discussing or disclosing the contents of the examination by any means or

i. providing false or purposely misleading information when applying for, registering for, or completing the exam. 

NPS reserves the right to adjust certification programs as needed. Changes include but are not limited to Certification program qualifications, inclusion of preparatory materials, certification exam attempts, practice exam access, certification exam passing scores, certification delivery, certification verification methods, certification program costs, and certification material access periods. 


I understand NPS Certified Members are expected to conduct themselves as ethical, medical professionals at all times. NPS reserves the right to revoke or restrict certification services to any user regardless of circumstances. Once services are revoked, a user may never again be permitted to use the services provided by NPS regardless of time passed.

I agree that in the event of a chargeback, also known as a dispute, NPS will place a block on my account for 7 calendar days to allow for my dispute to be withdrawn.

I agree that if I have disputed my payment to NPS and have not resolved or withdrawn the dispute within 7 days any and all NPS certifications held will be revoked and I will not be permitted to take certification exams with NPS in the future.

I understand that my employer may be notified of my NPS certification being revoked. I understand that information about my exam scores will not be shared with anyone without my prior consent.

I understand that I will not be permitted to test or retest with NPS if I have any unresolved disputes. I understand that should my certification(s) be revoked due to an unresolved dispute, I will be required to pay the amount in full, including the dispute fee, and I will be required to retest to regain an NPS certification.

I hereby agree that I will not regain any access to my NPS account in the event of a dispute or chargeback unless I have paid the full amount of the disputed charge as well as the total amount of the additional dispute fee.

I understand that NPS reserves the right to debit my account in the amount of the dispute fee in the event that a dispute is not resolved in favor of NPS.

I understand that National Performance Specialists (NPS) will publish a list of Certified Candidates and that my employer and state regulatory board may be notified if my certification expires or is revoked. 

Unless required by law, my name will not be released to any party in conjunction with my test score without my permission. I understand that any claim I may have related to the good-faith enforcement of these policies or the unintentional damage or loss of my exam records will not exceed the amount of my application fee for this examination. 

I understand that this payment for certification materials, course access, and certification is non-refundable.

I understand that my identity will be verified by a third-party verification company prior to exam access. I understand that access to certification materials will be made available upon identity verification submission and that exam access will be provided upon identity verification approval.