By creating an account, registering for a certification program, purchasing or accessing NPS products or services, scheduling or taking an examination, renewing a certification, requesting reinstatement, or opting into NPS messaging services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and any policies incorporated into them by reference.
If you do not agree to these Terms and Conditions, do not register, purchase, access certification materials, schedule an examination, or use NPS services.
For purposes of these Terms and Conditions:
Candidates must be able to provide written proof of qualifying training, experience, education completion, or other eligibility documentation upon request.
NPS is a national certification and examination provider. NPS does not provide state licensure, authorize an individual to practice, guarantee employer acceptance, or determine whether a Candidate may legally perform particular duties in a specific jurisdiction.
Candidates are solely responsible for knowing and complying with all applicable state, local, employer, facility, licensing, registration, scope-of-practice, education, training, and supervision requirements that may apply to their profession or intended role.
State and employer requirements may differ and may change. Certain jurisdictions may impose profession-specific licensing, registration, training, or supervision requirements, including requirements applicable to phlebotomy. Candidates should confirm all applicable requirements with the relevant state authority, employer, and facility before registering with NPS. NPS is not responsible for a Candidate’s failure to verify those requirements, and the applicable cancellation, access, and payment policies will continue to apply except where prohibited by law.
Unless a specific NPS certification program states otherwise, an NPS certification is active for a two-year period from the certification date.
Certification does not guarantee that a Candidate or Certified Member meets every regulatory, licensing, employer, facility, or scope-of-practice requirement applicable to a profession or location.
Certified Members must complete the continuing education, renewal, documentation, and other requirements specified by NPS for the applicable certification and renewal cycle. Requirements may vary by certification program and may be updated to maintain program integrity or reflect applicable standards.
NPS may revise its certification programs and related policies as reasonably necessary. Changes may include, but are not limited to:
Changes will apply prospectively unless immediate application is reasonably required for security, legal compliance, examination integrity, accreditation, fraud prevention, or program integrity.
All NPS assessment questions, examination forms, Certification Materials, scoring methods, examination-delivery systems, proctoring procedures, and related content are confidential, proprietary, and owned by or licensed to NPS. They are protected by copyright, trade-secret, contract, and other applicable laws.
Members receive a limited, personal, non-transferable right to access Certification Materials and examinations solely for their own certification preparation and assessment. No ownership right is transferred.
The removal or attempted removal of examination questions, Certification Materials, or other assessment content from an NPS system or examination environment is prohibited. Members may not copy, reproduce, photograph, screenshot, screen-record, audio-record, transcribe, memorize for later reproduction, distribute, publish, transmit, sell, solicit, disclose, reverse engineer, scrape, download, extract, or otherwise make protected content available by any means, in whole or in part, except where NPS expressly authorizes the activity in writing.
By registering for or taking an NPS examination, you certify that you will not cheat, assist another person in cheating, permit another person to test for you, or violate examination confidentiality or security. Prohibited conduct includes, but is not limited to:
Unauthorized acquisition, reproduction, use, disclosure, distribution, sale, or attempted removal of protected examination content may expose the responsible person to contractual remedies, civil liability, criminal penalties where applicable, and disciplinary or enforcement action by NPS or other authorities.
NPS may terminate an examination, withhold or invalidate a score, require retesting under enhanced controls, suspend or terminate account access, suspend or revoke a certification, permanently deny future testing eligibility, report suspected misconduct to an institution, employer, licensing or regulatory authority, accreditor, payment provider, or law-enforcement authority, and pursue any other remedy reasonably necessary to protect examination integrity and NPS intellectual property.
NPS may take these actions based on confirmed misconduct or a good-faith and reasonable basis to question identity, examination validity, test security, or compliance with these Terms. No refund will be issued for an examination, product, or service affected by suspected or confirmed examination misconduct.
NPS Certified Members are expected to conduct themselves ethically and professionally and to avoid conduct that materially harms patient safety, the public, examination security, credential integrity, or the reputation and legitimate operations of NPS.
NPS may investigate suspected violations and may restrict services, invalidate an examination or score, suspend an account or certification, revoke a certification, or permanently deny future access when NPS reasonably determines that such action is warranted by misconduct, fraud, material misrepresentation, examination-security violations, threats, abuse, nonpayment, legal requirements, or program-integrity concerns.
NPS may take immediate interim or final action without a cure period when reasonably necessary to protect examination security, member data, payment systems, credential integrity, NPS intellectual property, or the public. Where appropriate, NPS may provide notice and an opportunity to submit relevant information, but no such opportunity is required before an immediate suspension.
NPS may publish or make available certification-status information through its official verification systems, including a list or database of NPS-certified individuals, consistent with NPS privacy practices and applicable law.
NPS Verify is the official source for confirming the status of NPS-issued credentials. Verification may reflect statuses including active, expired, suspended, revoked, pending, or not found, as applicable.
NPS may notify an employer, educational institution, licensing authority, regulatory body, accreditor, or other party that previously received, requested, or reasonably relied upon verification of an NPS-issued certification if that certification expires, is suspended, is revoked, or is otherwise no longer in good standing, where permitted or required by law and NPS policy.
Unless authorized by the Member or required by law, NPS will not disclose a Member’s examination score to an employer or other third party merely because certification status has changed.
Unless NPS expressly states otherwise in writing for a specific product or program, Certification Materials are available for the following periods:
The applicable access period begins when NPS first makes the Certification Materials available through the Member’s account, regardless of when the Member first opens, views, downloads, or uses the materials.
During the applicable access period, Members may study and use available Certification Materials and practice examinations subject to program-specific limits, these Terms and Conditions, account standing, identity-verification requirements, and all applicable NPS policies.
Certification Materials, including study materials and practice examinations, are optional preparation resources. They are not required coursework, prerequisites to examination access, or conditions that a Candidate must complete before taking an NPS certification examination. After completing identity verification and receiving application approval, an eligible Candidate may proceed directly to the applicable examination, subject to account standing and all other examination-access requirements.
Access periods are continuous and are not paused, extended, restarted, or renewed because of inactivity, failure to schedule or take an examination, an unsuccessful examination attempt, account suspension, a Payment Dispute, technical issues attributable to the Member, or the Member’s failure to use or complete the applicable program.
Access expires automatically at the end of the applicable 12-month or 24-month period, even if the Member has not accessed, used, completed, or downloaded the materials or has not scheduled, attempted, or passed the examination.
After the applicable access period expires, the Member may be required to purchase the then-current program or materials to obtain a new access period. Any new purchase may include revised Certification Materials, examination forms, eligibility requirements, prices, policies, or program conditions then in effect. Prior purchases do not guarantee continued access to an earlier version of any materials or program.
NPS may correct an access-period error caused solely by NPS or extend access when NPS expressly authorizes an extension in writing. Any such correction or discretionary extension applies only to the specific Member and circumstances identified by NPS and does not create an obligation to provide an extension in another case.
NPS certification examinations may be available on demand, 24 hours per day and 7 days per week, subject to system availability, maintenance, identity-verification approval, account standing, technical requirements, accommodations, security review, and any program-specific restrictions. Availability is not guaranteed at every moment, and NPS may pause, delay, reschedule, or restrict examination access when necessary for security, integrity, maintenance, legal compliance, or operational reasons.
All NPS certification examinations are proctored through NPS SecureProctor, NPS’s remote examination-security and proctoring process. NPS SecureProctor may use automated systems, artificial intelligence, human review, and/or a live remote proctor at any time before, during, or after an examination. NPS may escalate any examination session from automated review to live monitoring without advance notice.
After a Member passes the final certification examination and no security, identity, payment, eligibility, or conduct hold applies, the certification will be made available through the Member’s account according to NPS processing procedures.
To protect Member accounts and uphold the integrity of NPS certification programs, NPS requires identity verification and Know Your Customer (KYC) review for access to Certification Materials, examination services, certification issuance, and other protected services.
Before accessing Certification Materials, each Member must submit the identity information and government-issued identification or other documentation requested by NPS or its identity-verification provider. Access may remain restricted until the submission is received and approved.
By submitting identity information or documents, the Member authorizes NPS and its authorized identity-verification, fraud-prevention, examination-security, and proctoring providers to collect, review, process, compare, store, and use the submitted information and documents to:
Identity checks may occur before access is granted, before an examination begins, continuously or intermittently during an examination, after an examination, during account recovery, or whenever NPS reasonably determines that reverification is necessary. NPS may require the Member to present identification to a live proctor, capture a current image or video, complete a liveness check, answer verification questions, scan the examination environment, or submit updated documents.
NPS SecureProctor may monitor and record the Member by webcam, microphone, browser, desktop, screen capture, device telemetry, and other reasonable means used to protect examination integrity. Monitoring may include video, images, audio, screen activity, a scan of the Member’s surroundings and workspace, and automated or human analysis of behavior and session data.
The Member authorizes NPS and its authorized providers to use and disclose identity-verification and proctoring information as reasonably necessary for examination administration, security review, fraud prevention, credential decisions, appeals, legal compliance, and enforcement of NPS policies. NPS will handle such information under its Privacy Policy and applicable law.
Identity verification may also be required when a Member updates account information, requests renewal or reinstatement, registers for another program, attempts account recovery, or is subject to a fraud, payment, examination-integrity, or security review.
Most identity-verification submissions are processed automatically. Submissions requiring manual review may take up to one business day and are processed during NPS business hours. Processing times are estimates and are not guaranteed.
Each Member is permitted up to three identity-verification attempts without an additional Identity Verification Fee. If a Member fails identity verification three times, the Member must pay a $25.00 Identity Verification Fee before an additional identity-verification attempt will be made available. Payment of the Identity Verification Fee does not guarantee successful verification, approval, access to NPS services, examination eligibility, or certification. Additional identity-verification attempts remain subject to NPS security, fraud-prevention, eligibility, and account-review requirements.
Members are responsible for ensuring that all submitted information and documents are accurate, current, authentic, legible, and consistent with the NPS account. Failure to complete or pass identity verification may result in restricted access, examination termination, score withholding or invalidation, delayed certification, suspension, revocation, or denial of future services without refund.
When NPS receives notice of a suspected unauthorized transaction, Payment Dispute, payment inquiry, or fraud review, NPS may use account-registration information and identity-verification records, including identification documents, to investigate and respond to the matter.
NPS may provide information reasonably necessary to its payment processors, financial institutions, identity-verification providers, fraud-prevention vendors, legal advisers, insurers, or governmental authorities for transaction verification, dispute resolution, fraud prevention, legal compliance, or the protection of NPS and its Members.
NPS will limit such use and disclosure to what it reasonably believes is necessary and will handle the information in accordance with applicable law and the NPS Privacy Policy.
All sales are final. NPS does not provide refunds, cancellations, credits, exchanges, or transfers for certification registration, Certification Materials, digital access, examination access, certification processing, renewals, reinstatement, Identity Verification Fees, Account Reinstatement Fees, or other fees, products, and services.
This policy applies regardless of whether the Member accesses, uses, completes, passes, fails, abandons, or is unable to complete the product, service, materials, or examination; whether the Member later determines that certification does not satisfy a state, employer, facility, education, licensing, or personal requirement; and whether access is suspended or terminated under these Terms.
Members are responsible for reviewing product descriptions, eligibility requirements, access periods, technical requirements, state and employer requirements, and payment terms before purchasing.
A no-refund policy does not eliminate a consumer’s non-waivable rights concerning unauthorized transactions, billing errors, products or services not delivered as agreed, or other rights that applicable law requires. Where applicable law requires NPS to issue a refund or credit, NPS will comply only to the extent required by that law. A Payment Dispute remains subject to Section 13 regardless of whether it was submitted in good faith.
Members are encouraged to contact NPS before initiating a Payment Dispute so that NPS has an opportunity to investigate a billing concern. A direct inquiry to NPS that is not submitted through a bank, card issuer, payment processor, financing provider, or other payment service is not, by itself, a Payment Dispute.
Members may exercise any good-faith, non-waivable billing-dispute right available under applicable law. However, initiating a Payment Dispute places the validity and finality of the associated payment into question and automatically triggers the account-security, credential-integrity, and administrative procedures in this section.
Upon receiving notice of any Payment Dispute, NPS may immediately suspend the associated Member account and any NPS certification connected to that account. No advance notice, grace period, or cure period is required before suspension.
During suspension, NPS may restrict or disable access to Certification Materials, examinations, retesting, renewals, reinstatement services, verification services, digital credentials, certificates, badges, account features, and all other NPS products or services. Any affected certification may be displayed as suspended or not in good standing and may not be represented by the Member as active or in good standing.
Suspension applies even when the Payment Dispute was submitted in good faith and even when the financial institution, card issuer, or payment provider has not yet decided the dispute. Suspension is an administrative protection applied while payment status, identity, account security, and credential status are reviewed; it is not a waiver of the Member’s right to pursue a lawful dispute.
NPS may provide notice of suspension using the contact information associated with the account, but the suspension is effective when imposed and does not depend on receipt of notice.
NPS may revoke one or more certifications associated with the account when:
No separate cure period is required before revocation where NPS has not received final payment for products, services, examination access, or certification benefits. NPS may, in its discretion, provide a payment deadline or other opportunity to resolve the matter, but doing so does not create an obligation to provide the same period in another case.
Revocation may result in removal or modification of certification status in NPS records and verification systems. NPS may notify an employer, educational institution, licensing authority, regulatory body, accreditor, or other party that previously received or relied upon verification of the certification, where permitted or required by law and NPS policy.
When a certification is revoked because of an unresolved Payment Dispute, reversed or returned payment, fraud, material misrepresentation, or abuse of the payment-dispute process, NPS may permanently deny the Member future examination, certification, account, or other service access. Any later exception is solely within NPS’s discretion and may be conditioned on full reinstatement review, repayment, fees, identity reverification, reapplication, and retesting.
When a good-faith Payment Dispute is resolved in the Member’s favor, NPS will not require repayment of an amount that the Member is not legally obligated to pay. The account and certification nevertheless remain suspended until NPS approves reinstatement and the Member pays the Account Reinstatement Fee.
A Member with a Payment Dispute, suspended account, returned payment, reversed payment, or unpaid balance may not register for, schedule, take, or retake an NPS examination or access restricted NPS services unless NPS provides written authorization.
NPS may immediately suspend an account or certification for nonpayment, violation or suspected violation of these Terms or other NPS policies, examination misconduct, identity-verification concerns, suspected fraud, threats, abusive conduct, misuse of NPS intellectual property, legal or regulatory requirements, security concerns, or other reasons reasonably related to the integrity, administration, or protection of NPS certification programs. No cure period is required before an immediate suspension.
An account or certification that has been suspended or revoked will not automatically return to good standing, including when a Payment Dispute is withdrawn, reversed, denied, resolved, or decided in the Member’s favor.
Any request for reinstatement is subject to review and written approval by NPS. NPS may approve, condition, or deny reinstatement based on the reason for the suspension or revocation, the Member’s compliance history, outstanding obligations, identity and examination-integrity concerns, legal requirements, and any other relevant circumstances.
As a condition of reinstatement, the Member must:
The Account Reinstatement Fee is required following a Payment Dispute even when the dispute was submitted in good faith or resolved in the Member’s favor, to the extent permitted by applicable law. The fee compensates NPS for account review, identity and payment validation, credential-status administration, system restoration, and reinstatement processing. The Account Reinstatement Fee is separate from and additional to any disputed or outstanding amount and any recoverable costs.
Payment does not guarantee reinstatement. Reinstatement becomes effective only after NPS provides written confirmation that the account or certification has been restored to good standing.
When a certification has been revoked rather than temporarily suspended, NPS may require the Member to reapply, satisfy current eligibility requirements, purchase current Certification Materials, and pass the applicable examination before a new certification is issued.
NPS may charge a payment method only when it has valid authorization for that charge or when otherwise permitted by applicable law. Nothing in these Terms constitutes authorization for an unscheduled electronic withdrawal or charge that requires separate authorization under applicable law.
When a Member selects a Buy Now Pay Later payment option, the Member acknowledges and agrees that:
Except where required by law or expressly provided in an applicable NPS refund policy, payments processed through a Buy Now Pay Later provider are subject to the same NPS non-refundability rules stated in these Terms.
The NPS Certification Governing Council (NPS-CGC) has established records-retention and destruction policies and schedules for records related to certification activities. These policies are intended to support legal and accreditation compliance, preserve examination and intellectual property, maintain credential integrity, support appeals and investigations, and manage records responsibly.
For purposes of this policy, “documents” includes printed and electronic records created or received by NPS.
NPS will retain records according to the schedules below or for any longer period required by applicable law, accreditation standards, litigation holds, contractual obligations, fraud prevention, or legitimate certification-program needs.
Any individual who takes or begins an NPS examination creates a permanent certification and examination record. The associated account cannot be deleted in full. NPS will retain the core account, identity-verification history, examination history, scores, credential status, security records, disciplinary records, and other records necessary to validate examination and certification activity, protect examination integrity, respond to verification requests, administer appeals, and satisfy legal or accreditation requirements.
A Member may request correction of inaccurate information or deletion of information that NPS is not required or permitted to retain. Privacy requests will be evaluated under the NPS Privacy Policy and applicable law, but a request to delete an account will not require NPS to erase the permanent core examination and credential record.
Hard-copy documents may be converted to electronic format for storage. Confidential materials will be retained and protected under applicable NPS security and privacy policies.
The following records are retained indefinitely for every individual who takes or begins an NPS examination, and for any longer period required by law:
Candidate and Certified Member records are stored and maintained using administrative, technical, and physical safeguards appropriate to the nature of the information and are retained in accordance with this policy, the NPS Privacy Policy, and applicable law.
Program name: NPS | National Performance Specialists
Mailing address: 1717 Pennsylvania Avenue Northwest, Suite 1025, Washington, District of Columbia 20006-3951, United States
Support: support@npscerts.com
When you opt into an NPS messaging program, NPS may send a message confirming your enrollment.
By opting in, you agree to receive recurring automated marketing and informational text messages from NPS at the mobile telephone number you provided or subsequently designated. Messages may be sent using an automated telephone dialing system or other automated technology where permitted by law.
Consent to receive marketing text messages is not a condition of purchase.
Message frequency varies and may depend on your interaction with NPS. NPS may change message frequency and may change the telephone number or short code used to send messages.
Message and data rates may apply. Contact your wireless provider regarding your text or data plan.
Wireless carriers are not liable for delayed or undelivered messages.
You may cancel text messages at any time by replying STOP. After you send STOP, NPS may send a confirmation message, after which no further messages will be sent through that messaging program unless you opt in again.
Reply HELP for assistance or instructions. For support regarding NPS services, email support@npscerts.com.
Before changing your mobile number or transferring it to another person, you agree to reply STOP from the original number or notify NPS of the old number at support@npscerts.com. This helps prevent messages intended for you from being sent to another person.
Information collected through NPS messaging programs is handled in accordance with the NPS Privacy Policy and applicable law. Questions concerning privacy practices should be directed to NPS through the contact information provided on https://npscerts.com.
NPS may change or terminate a messaging program at any time. NPS may also update these Messaging Terms and Conditions. Changes will become effective upon posting or as otherwise stated in the update, subject to any notice or consent required by applicable law. Continued enrollment after the effective date constitutes acceptance of the updated Messaging Terms and Conditions to the extent permitted by law.
Unless required by law or authorized by the Member, NPS will not release a Member’s name to another party in connection with the Member’s examination score.
To the fullest extent permitted by applicable law, NPS’s aggregate liability for claims arising from the good-faith administration or enforcement of examination and certification policies, or from the unintentional loss, corruption, or damage of examination records, will not exceed the amount paid by the Member to NPS for the examination giving rise to the claim.
This limitation does not apply to liability that cannot lawfully be limited or excluded. Nothing in this section waives any non-waivable right or remedy available under applicable law.
NPS may update these Terms and Conditions to reflect changes in its programs, services, pricing, technology, security practices, legal obligations, accreditation requirements, or business operations.
Material changes will become effective on the date stated in the updated Terms and Conditions or upon other notice provided by NPS. Where required by law or reasonably appropriate, NPS may require affirmative acceptance of updated terms before a Member may continue using affected services.
Continued use of NPS services after the effective date of an update constitutes acceptance of the revised Terms and Conditions to the extent permitted by law.
Questions concerning these Terms and Conditions may be directed to:
National Performance Specialists (NPS)
1717 Pennsylvania Avenue Northwest, Suite 1025
Washington, District of Columbia 20006-3951
United States
Phone: (866) 319-7052
Email: support@npscerts.com
Website: https://npscerts.com
